Privacy notice
AutoPend runs AutoPend Order Desk. This explains what personal data it handles, why, and your choices. Questions or requests: hello@autopend.com.
What we hold
- Your account: your name, email address and a protected form of your password (never the password itself), the roles you give people, and a record of who did what and when.
- Your business data: your business details and GSTIN, your customers (name, GSTIN, address, phone, WhatsApp number, whether they agreed to WhatsApp messages), products, prices, orders, invoices, payments and follow-ups.
- WhatsApp messages: if you switch on orders from WhatsApp, the text of messages your customers send to your business number, and the messages we send for you.
- Technical records: logs of requests for security and fixing faults. They do not contain passwords or message text.
Why
Only to provide the service to you: take orders, draft and send invoices to your Tally, track payments, and, if you ask us to, send WhatsApp messages. We do not sell personal data and do not use it for advertising.
Who else sees it
- Your own TallyPrime, through the connector on your computer, when you confirm an invoice.
- Meta (WhatsApp), only if you use WhatsApp features: the numbers and message text needed to send or receive a message.
- Our hosting and backup providers, who store data on our behalf under their own security terms: [list them].
Your customers’ data
You decide what customer data to put in, and you are responsible for having a lawful reason to hold it and for messaging only customers who agreed. We process it for you and on your instructions.
How long, and your rights
We keep your data while your account is open and for a reasonable period afterwards so you can export it, then delete it. You can ask for a copy, a correction, or deletion of your data, and you can withdraw a customer’s WhatsApp consent in AutoPend Order Desk at any time. Write to hello@autopend.com.
Security
Passwords are stored protected; sessions can be ended; two-factor sign-in is available; connections are encrypted in transit when served over HTTPS; and access to each business’s data is limited to its own people.