Terms of service
These terms are between AutoPend (“we”) and the business that creates an account (“you”). By creating an account you agree to them.
1. What AutoPend Order Desk is
AutoPend Order Desk takes customer orders, drafts GST invoices, and, only after a person at your business confirms each invoice, sends it to your TallyPrime through a connector installed on your own computer. Tally stays your accounting system of record. Order Desk does not file GST returns, replace your accountant, or hold your stock.
2. Your responsibilities
- You are responsible for the accuracy of your masters, prices, GST rates and invoices. Check each invoice before you confirm it.
- You keep your sign-in secure, and you are responsible for what people you invite do in your account.
- You will only message customers on WhatsApp who have agreed to it, and you will follow WhatsApp’s own rules. Automatic messages are off until you switch them on.
- You will not misuse the service, attempt to break it, or use it for anything unlawful.
3. Plans, payment and renewal
A plan sets how many Tally companies you may connect and which features you can use. A paid plan lasts for the period you paid for. We switch it on when your payment is received and recorded, and it does not renew by itself unless we have agreed that with you in writing. When a plan ends, paid features switch off and no new company can be connected; what you already have connected keeps working and your data is kept.
4. Refunds
If something we are responsible for stops you using a paid plan for a long period, tell us and we will credit or refund the affected period. Otherwise payments are not refundable. This does not limit any right you have under law.
5. Your data
Your business data is yours. We use it only to run the service for you, as described in the privacy notice. You can ask us for a copy, or to delete your account, at any time.
6. Availability and changes
We work to keep the service running but do not promise it will never be interrupted. Order Desk depends on your TallyPrime, your connector and your internet connection, and on WhatsApp if you use it. We may improve or change features, and will tell you before removing one you pay for.
7. Limits of our responsibility
We are not responsible for losses that come from an invoice you confirmed with wrong information, a customer you messaged without their agreement, a Tally company or licence problem, or an outage of Tally, WhatsApp or your network. To the extent the law allows, our total responsibility to you for any claim is limited to what you paid us in the three months before it.
8. Ending
You can stop at any time. We may suspend an account that breaks these terms or is unpaid after telling you why. After you leave we keep your data for a reasonable period so you can export it, then delete it.
9. Contact
Questions: hello@autopend.com. Governing law and courts: [state the law and city that apply].